:root{--bg:#f5f7f8;--surface:#fff;--ink:#24343d;--muted:#71818a;--line:#dfe6e9;--accent:#176b5b;--accent-light:#e9f4ee;--red:#a13f38;color:var(--ink);background:var(--bg);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,.button{border:1px solid var(--line);color:var(--ink);cursor:pointer;background:#fff;border-radius:7px;justify-content:center;align-items:center;gap:6px;padding:9px 13px;font-weight:550;text-decoration:none;transition:background .15s;display:inline-flex}button:hover,.button:hover{background:#f0f4f3}button:disabled,.disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--accent);color:#fff;border-color:var(--accent)}button.primary:hover{background:#105244}button.link{color:var(--accent);background:0 0;border:0;padding:4px}.active{color:var(--accent)!important;background:var(--accent-light)!important;border-color:#cbded6!important}input,textarea,select{color:var(--ink);background:#fff;border:1px solid #ced9de;border-radius:7px;outline:none;width:100%;padding:11px}input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px #176b5b15}button:focus-visible,a:focus-visible{outline-offset:2px;outline:3px solid #176b5b66}textarea{resize:vertical;line-height:1.65}input[type=checkbox]{width:auto;accent-color:var(--accent)}label{flex-direction:column;gap:7px;margin:15px 0;font-weight:550;display:flex}label.check{flex-direction:row;align-items:center;font-weight:400}.button{margin:0}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-.8px;margin-bottom:12px;font-size:26px;font-weight:650}h2{letter-spacing:-.3px;font-size:18px}h3{font-size:15px}p{line-height:1.65}a{color:var(--accent);overflow-wrap:anywhere}small{font-size:12px}.muted{color:var(--muted);font-weight:400}.eyebrow{color:var(--muted);letter-spacing:1.8px;margin-bottom:10px;font-size:10px;font-weight:700}.brand{color:var(--accent);align-items:center;gap:12px;font-size:20px;font-weight:750;display:flex}.brand>span{letter-spacing:-.5px;color:var(--ink);font-size:17px}.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:25px;box-shadow:0 3px 12px #193e3010}.center{justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.setup{width:440px;max-width:100%;padding:36px}.setup .brand{margin-bottom:38px}.setup>.primary{width:100%;margin:12px 0}.setup>p{color:var(--muted)}.setup h1{font-size:30px}.notice{color:#6e5930;background:#fff8e8;border:1px solid #eddfbc;border-radius:8px;padding:12px 16px;font-size:13px;line-height:1.6}.notice button{margin-left:8px}.notice p{margin-bottom:8px}.error{color:var(--red);background:#fff0ee;border:1px solid #ecc9c3;border-radius:7px;padding:12px 18px}.error-text{color:var(--red)}.banner{justify-content:space-between;align-items:center;margin:12px;display:flex}.topbar{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:50px;height:76px;padding:0 28px;display:flex}.topbar nav{gap:5px;display:flex}.topbar nav button{border:0;padding:10px 16px}.account{align-items:center;gap:10px;margin-left:auto;font-size:12px;display:flex}.dot{background:#cf9250;border-radius:50%;width:7px;height:7px;display:inline-block}.dot.green{background:#31806a}.shell>.notice{border-width:0 0 1px;border-radius:0;margin:0}.syncbar{min-height:45px;color:var(--muted);border-bottom:1px solid var(--line);align-items:center;gap:18px;padding:7px 25px;font-size:12px;display:flex}.syncbar button{margin-left:auto;padding:5px 10px;font-size:12px}.desk{grid-template-columns:350px minmax(0,1fr);min-height:calc(100vh - 121px);display:grid}.ticket-list{border-right:1px solid var(--line);background:#fbfcfc;flex-direction:column;max-height:calc(100vh - 121px);display:flex;position:sticky;top:0}.list-heading{align-items:center;gap:10px;padding:25px 22px 15px;display:flex}.list-heading h1{margin:0;font-size:21px}.count{border:1px solid var(--line);color:var(--muted);border-radius:5px;padding:3px 7px;font-size:11px}.search{width:calc(100% - 40px);margin:0 20px;font-size:12px}.filters{gap:5px;padding:15px 20px;display:flex}.filters button{background:0 0;border-color:#0000;padding:6px 12px;font-size:12px}.ticket-scroll{flex:1;overflow:auto}.ticket-row{border:0;border-bottom:1px solid var(--line);text-align:left;background:0 0;border-radius:0;width:100%;padding:20px 22px;font-weight:400;display:block}.ticket-row.selected{border-left:3px solid var(--accent);background:#edf4f0;padding-left:19px}.row{justify-content:space-between;align-items:center;gap:12px;display:flex}.row.start{flex-wrap:wrap;justify-content:flex-start}.row h2,.row h3{margin:0}.ticket-row .row strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-row time{white-space:nowrap;color:var(--muted);font-size:10px}.ticket-row .subject{text-overflow:ellipsis;white-space:nowrap;margin:9px 0 5px;font-size:13px;font-weight:650;overflow:hidden}.ticket-row p{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin-bottom:10px;font-size:12px;overflow:hidden}.unread{background:var(--accent);border-radius:50%;width:6px;height:6px;margin-right:7px;display:inline-block}.badge{color:#61717b;background:#eaf0f2;border-radius:4px;padding:3px 7px;font-size:10px;font-weight:600;display:inline-block}.badge.new{color:#3d658f;background:#e4edf9}.badge.open{color:#977034;background:#fff0d7}.badge.closed{color:#4c775e;background:#e5f0e9}.pagination{padding:12px 20px}.pagination button{padding:5px 8px;font-size:11px}.conversation{width:100%;min-width:0;max-width:1180px;margin:auto;padding:30px 40px}.conversation.empty{min-height:60vh}.empty{text-align:center;color:var(--muted);justify-content:center;align-items:center;padding:45px 20px;line-height:1.8;display:flex}.conversation-heading{justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:24px;display:flex}.conversation-heading h1{font-size:23px;line-height:1.4}.status-picker{min-width:105px;color:var(--muted);margin:0;font-size:11px}.status-picker select{padding:8px;font-size:12px}.message{border:1px solid var(--line);background:#fff;border-radius:10px;margin-bottom:17px;padding:22px}.message.outgoing{background:#f0f6f3;border-color:#d6e5dc;margin-left:30px}.message header{justify-content:space-between;gap:16px;margin-bottom:7px;font-size:12px;display:flex}.message time{color:var(--muted);white-space:nowrap;font-size:11px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;max-height:500px;margin:16px 0;font:14px/1.7 inherit;overflow:auto}.message details{color:var(--muted);margin-top:14px;font-size:11px}.message summary{cursor:pointer}.message iframe{border:1px solid var(--line);background:#fff;width:100%;height:400px;margin-top:10px}.attachments{flex-wrap:wrap;gap:10px;margin-top:10px;display:flex}.attachment{border:1px solid var(--line);background:#fafcfc;border-radius:7px;align-items:center;gap:10px;max-width:100%;padding:8px 10px;font-size:12px;display:flex}.attachment img{object-fit:cover;border-radius:4px;width:48px;height:48px}.attachment small{color:var(--muted);margin-top:4px;font-size:10px;display:block}.attachment button{padding:2px 7px}.composer{border:1px solid var(--line);background:#fff;border-radius:11px;margin-top:25px;padding:22px}.composer>.row{margin-bottom:10px}.composer>.muted{font-size:12px}.composer>textarea{min-height:180px;font-size:14px}.composer-actions{flex-wrap:wrap;gap:8px;margin:15px 0;display:flex}.composer-actions button,.composer-actions .button{padding:8px 10px;font-size:12px}.spacer{flex:1}.ai-disclosure{border-top:1px solid var(--line);color:var(--muted);padding-top:4px}.ai-disclosure p{margin-bottom:5px;font-size:11px;line-height:1.6}.ai-disclosure label{font-size:12px}.continuation{color:#708091;background:#f2f5f8;border-radius:7px;margin-top:6px;padding:12px;font-style:italic}.continuation span{white-space:pre-wrap}.continuation button{margin:6px;padding:4px 8px;font-size:10px}.suggestion{border-top:1px solid var(--line);margin-top:20px;padding-top:18px}.suggestion textarea{min-height:200px;margin:12px 0}.settings-page,.knowledge-page{max-width:1000px;margin:35px auto;padding:0 28px 40px}.settings-page{max-width:800px}.settings-page .card{margin-top:22px}.settings-page label input:not([type=checkbox]){max-width:500px}.tabs{gap:8px;margin:22px 0 15px;display:flex}.knowledge-page>.notice{margin-bottom:22px}.editor-panes{margin-top:18px}.editor-panes.split{grid-template-columns:1fr 1fr;gap:20px;display:grid}.editor textarea{min-height:390px;font:13px/1.7 ui-monospace,monospace}.markdown{overflow-wrap:anywhere;padding:15px;overflow:auto}.markdown pre{white-space:pre-wrap}.knowledge-page>section{margin-top:28px}.proposal{margin-bottom:16px}.proposal textarea{min-height:150px;margin:15px 0}.proposal button{margin-right:10px}.proposal p{margin-top:12px}code{overflow-wrap:anywhere;font-size:12px}[hidden]{display:none!important}@media (min-width:1600px){.desk{grid-template-columns:400px minmax(0,1fr)}}@media (max-width:1000px){.account>span:not(.dot){display:none}.topbar{gap:25px;padding:0 18px}.desk{grid-template-columns:290px minmax(0,1fr)}.conversation{padding:24px 20px}.message.outgoing{margin-left:12px}.ticket-row{padding:15px}.ticket-row.selected{padding-left:12px}.editor-panes.split{grid-template-columns:1fr}}@media (max-width:700px){.topbar{flex-wrap:wrap;gap:12px;height:auto;min-height:70px;padding:15px}.topbar nav{order:3;width:100%}.account{margin-left:auto}.desk{flex-direction:column;display:flex}.ticket-list{border-right:0;border-bottom:1px solid var(--line);max-height:380px;position:static}.ticket-row{padding:12px 20px}.ticket-list .list-heading{padding-top:18px}.conversation{padding:25px 15px}.conversation-heading h1{font-size:20px}.syncbar{flex-wrap:wrap;gap:6px;padding:10px 15px}.syncbar .error-text{order:3;width:100%}.settings-page,.knowledge-page{padding:0 15px}.card,.composer{padding:18px}.setup{padding:28px}.message{padding:15px}.editor>.row{flex-wrap:wrap}.brand>span{font-size:15px}}.ticket-knowledge{border:1px solid var(--line);background:var(--surface);border-radius:10px;margin-bottom:24px;padding:16px 20px}.ticket-knowledge>.muted{margin:10px 0 0;font-size:12px}.ticket-knowledge .proposal{margin-bottom:0}.ticket-knowledge textarea{margin:0;font:13px/1.7 ui-monospace,monospace}.ticket-knowledge .proposal button{margin-right:0}